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World Wide Customer Care (WWCC) Program
The AMERICAN EXPRESS Company developed world-wide Customer Care Program, which guaranties to our customers high quality services in 1700 offices more then in 130 countries of the world. The program was developed in 1983 in order to standardise the quality of tourist services worldwide.
If you purchase an American Express Vacations tour package or obtain original travel arrangements (air ticket, cruise or tour) through any American express travel network taken of AMEX offices to grant you the following services free of charge all over the world:
- Reconfirmation of airline tickets.
- Sightseeing arrangements – sometimes travellers have free time in different unknown places. AMERICAN EXPRESS operators help people to spend this time usefully and to organise sightseeing.
- Hotel and car rental reservations – if you need to make or to change a reservation AMERICAN EXPRESS helps you in any country.
- Airline flight rescheduling – AMERICAN EXPRESS operators can contact airline company directly and make changes requested.
- Client Mail Service – AMERICAN EXPRESS offices may get the mail on your name in a country of staying.
- Corporate Travel Account support & servicing
SMOKtravel is an official American Express Travel Representative
On behalf of AMERICAN EXPRESS, SMOKTravel offers:
- Replacement of lost or stolen cards.
– Replacement of travellers’ cheques.
– Organising of tours on special AMERICAN EXPRESS catalogues ;
- Mail services in Belarus.
– The services offered free of charge under the WWCC program all over the world.
- You are able to use your AMEX card to pay for any service you get from SMOKtravel SMOKtravel (airline tickets, hotel reservation, guide services, excursions, transfers).
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